The Lash Report - Blog RSS



Client Expectations ┃ The Lash Report ┃ Issue No.9

If you do not set realistic expectations for each individual client, you are setting yourself up for a very unhappy client and a very unnecessary headache. It is your job to educate your client during your initial consultation on what is feasible for their natural lash line, what will compliment and enhance their features and the importance of lash health!   The easiest way to set realistic expectations is to EDUCATE!    The Wish Pic A wish pic is a photo of how the client wants their lashes to look. Wish pics are great for educating and to figure out exactly what the client is looking for. Your idea of natural and your clients idea of natural could be very different....

Continue reading



How to Fire a Client ┃The Lash Report ┃Issue No.8

In my last blog post I wrote about all the potential reasons that clients are not rebooking with you, and a few ways you can change that. Now on the opposite end, there are times when you and a client are not a good fit for each other and you must let them go as a client.  In this blog I will tell you my bullet proof and professional method to firing clients.   Reasons to fire a client - Clash in personality - Unrealistic expectations - Unreliable - Does not follow instructions   How to Know When to Fire a Client - You feel that after exhausting all avenues to compromise or mend the situation, you cannot make the...

Continue reading



Why Clients Aren't Rebooking With You │ The Lash Report │ Issue No.7

Clients not rebooking? That's okay, they're probably just really busy...OR...your service just wasn't that great. In other words, they're just not into you..and your lashes. What you might be doing wrong and a few suggestions on how to change that below.   1) You were not upfront about appointment details such as length of the appointment, parking, what methods of payment you accept, etc. 2) Poor communication and trouble booking. Example: Your booking method is not fast, efficient or user friendly. Another common mistake us busy lash artists make is giving one word answers when asked questions before booking. I have a free copy and paste "commonly asked questions and responses" PDF available in the Lash Education section of my...

Continue reading



How to Provide a Luxury Service┃The Lashing Room┃Issue No.6

There is a huge difference between a lash tech (basic Betty) and a lash artist. It's all up to you which category you fall under. Let me explain the difference, because you may not even realize which one you are. I'll list a few things that a Basic Betty does below.   Basic Betty is content just doing lashes. She doesn't feel she needs to take the extra step because she has clients already, so why put the extra effort in? Why take another lash course when you have already taken one? Why follow up with a client? If they want to have their lashes filled, they will contact you. Right? Wrong.  In my last blog post (How to Raise...

Continue reading



How to Raise your Prices┃The Lash Report ┃Issue No.5

                        Eyelash extensions are a luxury service and they should be priced as such. Think about all the hours you have put into perfecting your craft. All the money you have put into training. Think about all the products you use during your services and the amount of time it takes you to complete a full set of lashes. You are giving your clients the luxury of sleeping in 15 mins later because they don’t have a full makeup routine to execute in the morning. The luxury of looking polished and put together with little to no effort on their part. If you have not yet raised your prices...

Continue reading